Privacy Policy

This Privacy Policy explains how VCIDEX SOLUTIONS PVT LTD and its affiliates (“VCIDEX SOLUTIONS PVT LTD,” “we,” “our,” or “us”) collect, use, store, share, protect, and otherwise process your personal information when you use our website https://vcidex.com/About (the “Platform”).

By accessing or using our Platform, providing information, or availing any product/service, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable service terms. Your data will be processed under the laws of India. If you do not agree, please discontinue using our Platform.

INFORMATION WE COLLECT

We collect information directly from you, automatically when you use our Platform, and through third-party services where applicable. This includes but is not limited to:

  • Personal Information: name, date of birth, address, phone number, email address, and identity/address proof details.
  • Sensitive Personal Information: (only with your consent) bank account details, payment instrument details, biometric data, etc.
  • Usage Data: browsing behavior, preferences, IP address, device details, and transaction history.
  • Third-Party Information: collected through business partners and service providers (governed by their privacy policies).

Important: We never ask for debit/credit card PIN, net banking password, or mobile banking password. Do not share such details with anyone claiming to be from VCIDEX SOLUTIONS PVT LTD.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and improve our services.
  • Process payments and complete transactions.
  • Respond to requests, resolve disputes, and troubleshoot issues.
  • Send updates, promotions, and service-related communications (with opt-out option).
  • Detect, prevent, and investigate fraud or unauthorized activities.
  • Comply with legal obligations.

WHATSAPP BUSINESS API & META CERTIFICATE

We use the official WhatsApp Business API to communicate for service-related interactions like order confirmations and support. Our Meta Business Certificate is in place, ensuring data is processed securely and in compliance with applicable laws.

SHARING OF INFORMATION

We may share your personal information with:

  • Our affiliates and group companies.
  • Business partners, sellers, and logistics/payment providers necessary for service delivery.
  • Third-party service providers for marketing, analytics, and support.
  • Government or law enforcement agencies when required by law.

We do NOT share your information for lead generation or unsolicited marketing without your explicit consent.

SECURITY MEASURES

We follow industry-standard security practices to protect your data from unauthorized access, misuse, or disclosure. Please protect your account credentials as well.

DATA RETENTION AND DELETION

We retain your data only as long as necessary for business or legal purposes. You may request deletion through your profile or by contacting us. Anonymized data may be retained for analytics purposes.

SERVICE PRICING

Service pricing details are available at: https://vcidex.com/pricing
For custom or enterprise solutions, contact us at support@vcidex.com.

YOUR RIGHTS

You have the right to:

  • Access, update, or correct your information.
  • Withdraw consent for data processing.
  • Request deletion of your data.
  • Opt-out of promotional communications.

CONSENT

By using our Platform, you consent to data collection, storage, and usage as described here. If you provide data about others, you confirm you have their consent.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Please check this page for updates. Significant changes will be communicated as required by law.

CONTACT US

For any questions, concerns, or data-related requests, contact: support@vcidex.com