StoryBoard FINTICK


BENEFITS


  • FINTICK provides an efficient platform for seamless communication between customers and support teams, catering to both internal and external requests.
  • Clear Task Completion Flow, an automatic notification is sent to the Customer/User.
  • Seamless Communication between the requestor and the assigned person fosters real-time updates and quick resolution of issues.
  • Reopen Option for Unresolved Issues they can reopen the task for further revisions
  • Organized Task Assignment and Tracking
  • Efficient Task Monitoring
  • Ticket Closure Once Satisfied prevents unnecessary follow-ups, ensuring both the requestor and assigned person agree that the work is done

FEATURES


Business Unit Creation: Establishing distinct business units facilitates efficient allocation of resources and responsibilities, ensuring tasks and tickets are appropriately delegated and managed

Task Activity Creation: For enhanced control and clarity, it is essential to assign each request to the appropriate activities.

Team Creation: This facility promotes accountability and clear ownership of tasks, enhancing transparency in workflow management

Approval Workflow: Includes approval options for obtaining necessary permissions from higher authorities, saving time and ensuring compliance.


Role-Specific Menus: Managers can monitor task statuses, track employee performance, and oversee service management efficiently.


Reopen Option: Tickets in the Completed status can be reopened if the requester finds the response is unsatisfactory.

Dashboard and Tracking: Overall Dashboard for real-time tracking of service requests statuses.

Email-to-Ticket Conversion: Convert customer emails into tickets, allowing a streamlined process for issue management.


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