FINTICK provides an efficient platform for seamless communication between customers and support teams, catering to both internal and external requests.
Clear Task Completion Flow, an automatic notification is sent to the Customer/User.
Seamless Communication between the requestor and the assigned person fosters real-time updates and quick resolution of issues.
Reopen Option for Unresolved Issues they can reopen the task for further revisions
Organized Task Assignment and Tracking
Efficient Task Monitoring
Ticket Closure Once Satisfied prevents unnecessary follow-ups, ensuring both the requestor and assigned person agree that the work is done
FEATURES
Business Unit Creation: Establishing distinct business units facilitates efficient allocation of resources and responsibilities, ensuring tasks and tickets are appropriately delegated and managed
Task Activity Creation: For enhanced control and clarity, it is essential to assign each request to the appropriate activities.
Team Creation: This facility promotes accountability and clear ownership of tasks, enhancing transparency in workflow management
Approval Workflow: Includes approval options for obtaining necessary permissions from higher authorities, saving time and ensuring compliance.
Role-Specific Menus: Managers can monitor task statuses, track employee performance, and oversee service management efficiently.
Reopen Option: Tickets in the Completed status can be reopened if the requester finds the response is unsatisfactory.
Dashboard and Tracking: Overall Dashboard for real-time tracking of service requests statuses.
Email-to-Ticket Conversion: Convert customer emails into tickets, allowing a streamlined process for issue management.