StoryBoard FINTICK


   Advantages at a Glance



  • Efficient communication between customers and support teams for both internal and external requests.
  • Automatic notifications sent to customers upon task completion.
  • Real-time collaboration for quick issue resolution.
  • Option to reopen tasks for further revisions if unresolved.
  • Organized Task Assignment and Tracking
  • Organized task assignment and efficient tracking.
  • Ticket closure only when both parties agree, preventing unnecessary follow-ups.

   Features


Business Unit Creation: Establishing distinct business units facilitates efficient allocation of resources and responsibilities, ensuring tasks and tickets are appropriately delegated and managed

Task Activity Creation: For enhanced control and clarity, it is essential to assign each request to the appropriate activities.

Team Creation: This facility promotes accountability and clear ownership of tasks, enhancing transparency in workflow management

Approval Workflow: Includes approval options for obtaining necessary permissions from higher authorities, saving time and ensuring compliance.


Role-Specific Menus: Managers can monitor task statuses, track employee performance, and oversee service management efficiently.


Reopen Option: Tickets in the Completed status can be reopened if the requester finds the response is unsatisfactory.

Dashboard and Tracking: Overall Dashboard for real-time tracking of service requests statuses.

Email-to-Ticket Conversion: Convert customer emails into tickets, allowing a streamlined process for issue management.


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